ADP is a good system
February 20, 2020

ADP is a good system

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now across the organization. Most employees are basic users who access their paystubs/W-2s, acknowledge company policies, performance reviews, etc. We have users for payroll and human resources as well. We do use the recruitment tool and employment verifications (are signed up - but not using regularly).

Pros

  • There are a lot of functions available.
  • The recruitment module - It has truly streamlined our process/paperless.

Cons

  • Every time an update is done, it almost inevitably screws up something else in the system, and it is not always obvious, so it may take a while to find these problems. It is extremely annoying.
  • It is hit or miss with client services - some reps are not very good. Although I will say that I feel this has improved over the last few years. We seem to get the help we need more expeditiously more often than not.
  • For me, the most positive impact was our utilization of the recruiting module - It has saved us a lot of time and money being able to easily post to our website and external sites and has the applicant tracking all in one place. We are happy to use the online application as well, which has reduced our paper usage.
  • I am also pleased with the ability to use performance management online - Primarily for the reduction of paperwork /time to process and record retention. However, it is cumbersome to set-up.
We have replaced multiple systems/processes with ADP.
We believed ADP had more functionality and was more scalable.
I am happy with the amount of functionality (and they keep adding more features). I am less enthused about the fact that we experience a lot of random problems (data just disappears or changes and it seems to happen when updates are done - which is often).

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
Approval workflow
8
Balance details
6
Annual carry-forward and encashment
6
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
8
Employee recognition
Not Rated
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
6
Multiple review frequency
7
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Applicant Tracking
9
Notifications and Alerts
9

Comments

More Reviews of ADP Workforce Now