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Happy Customer!
February 20, 2020

Happy Customer!

Rachel Fairchild | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is being used across the entire organization for timekeeping/payroll, performance reviews, and benefits enrollments. It keeps everyone in a unified system without causing confusion between what systems should be used to do certain tasks.
  • Customer service.
  • Customization of product.
  • Time and attendance solutions for unique state laws.
  • Holiday program functionality being linked to pay classes.
  • I think it has allowed our business to create unique customization's necessary to have our employees comply with our policies.
I prefer ADP's functionality and user-interface over competitors.
It is great as a payroll processor because the functionality is very straightforward. However, I think the permission levels get confusing with who can have access to certain things.

ADP Workforce Now Feature Ratings

5.2
Employee demographic data
8
Employment history
3
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
4
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.6
Pay calculation
9
Support for external payroll vendors
8
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
6.3
Approval workflow
6
Balance details
4
Annual carry-forward and encashment
9
9.3
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
10
Employee recognition
8
Asset Management ()
Not Rated
8.3
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated