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Pros and Cons
February 25, 2020

Pros and Cons

Elizabeth Gil | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is being used across the whole organization. Employees use it to clock in and out, they use it for benefits, for training, and to review their pay among other things. It doesn't address any business problems as we have none.
  • Keeps track of our 90 day reviews.
  • Good on-boarding system.
  • Updates cause parts of the ADP not to work. It's frustrating when you are trying to process payroll and the system is not working. ADP needs to work on their testing prior to doing updates.
  • When I open a ticket the process to fix the problem takes too long.
  • Cost-effective.
  • Productivity.
  • BVS
  • Litmos
This is a banking training system. It was pretty easy to integrate our system with ADP.
ADP is far more integrated. It's a much better tool than Oasis ever was. Employees are able to make changes to their profile. This is so cost-effective to accompany. The employee actually has the power to make changes to their direct deposits, w4s, address, phone number, etc. It gives the HR team more time to work on more important things.
It's well suited for record-keeping and payroll process when it's working. Sometimes the updates cause glitches in the payroll processing as well as the system itself. ADP is actually one of the best tools used in HR. I've used other systems but ADP is one of the best believe it or not. That is when it's working. That's my biggest issue with ADP. It's a great system but I think they still have to work on some glitches.

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
9.4
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
7
Direct deposit files
10
Reimbursement management
10
9.3
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
10
Update personal information
7
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10