Pros and Cons
February 25, 2020
Pros and Cons
Score 8 out of 10
Overall Satisfaction with ADP Workforce Now
It is being used across the whole organization. Employees use it to clock in and out, they use it for benefits, for training, and to review their pay among other things. It doesn't address any business problems as we have none.
- Keeps track of our 90 day reviews.
- Good on-boarding system.
- Updates cause parts of the ADP not to work. It's frustrating when you are trying to process payroll and the system is not working. ADP needs to work on their testing prior to doing updates.
- When I open a ticket the process to fix the problem takes too long.
This is a banking training system. It was pretty easy to integrate our system with ADP.
ADP is far more integrated. It's a much better tool than Oasis ever was. Employees are able to make changes to their profile. This is so cost-effective to accompany. The employee actually has the power to make changes to their direct deposits, w4s, address, phone number, etc. It gives the HR team more time to work on more important things.
It's well suited for record-keeping and payroll process when it's working. Sometimes the updates cause glitches in the payroll processing as well as the system itself. ADP is actually one of the best tools used in HR. I've used other systems but ADP is one of the best believe it or not. That is when it's working. That's my biggest issue with ADP. It's a great system but I think they still have to work on some glitches.