1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now
ADP Workforce Now "Accurate, Dependable Payroll Provider"
September 24, 2021

ADP Workforce Now "Accurate, Dependable Payroll Provider"

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Used by our whole organization for payroll processing use, only HR has full access.
  • Helpful, always responding quickly when assistance is needed.
  • Accuracy; Payroll reports and important tax documents always taken care of.
  • Easy to access and use for all.
  • Up-to-date information is always available, especially with the 2020 Covid-19 year we all had.
  • Sometimes when new processes are rolled out it causes issues with other functions.
  • Creating reports can sometimes be difficult, but they are always available to help create what you need.
  • I really like the new client service tab when you need help or have questions, but sometimes the response is not as quick with certain reps [as] you may need. Depending on what your question [is], it's nice to hear someone talk you through what you have to do instead of being given a link to the Bridge.
  • The new way the EEO reports are when filing the information does not have enough detail like the old reports. We like to see names to be sure we have everyone where they should be before filing.
  • Always on top of updated information; ex: tax credits with Covid-19
Updates are always being done to make payroll information more secure, which is very important to our employees because of so many ways someone can steal your identity. Some were worried [that] their information would be out there for hackers to access [when creating an account.] And once they did create their account, they [saw] how secure the site was. Every precaution has always been taken. The software used to create such security is very good.
  • The Benefit System
  • On line enrollment for health benefits
The Benefit Analyst uses the benefit software to set up employees and pull information in when paying the providers. There has never been an issue, and it's easy to use.
We also did our open enrollment all online last year because of covid. [...] The process was easy and went smoothly, especially because we have older employees who very rarely even use a computer.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

The updated way of communicating through client services is a really nice feature. I always get a response in a timely manner, and if I need more clarification, I can always call. I like the option for various departments so you can select the one you need instead of being transferred all over the place or having to answer questions with prompts before reaching someone.
I've worked with ADP [Workforce Now] for many years in previous [jobs] and [...] my current position. In my previous job, they used Paychex, which was my first time working with them. ADP [Workforce Now] is more user friendly, you're not transferred from one person to another when speaking with someone to get answers and the payroll information is done correctly at year end. I had countless issue with Paychex at year end when it came to HSA's and the 401K loans that were not done correctly. The issues were always on their end. 1099's for employees who may have left the company and had outstanding loans were not done and sent out 2 to 3 years later. I would get calls from previous employees who would ask me what they should do because the 1099 was sent way past the deadline & their taxes were filed. The process for our open enrollment for health insurance was a disaster, it was to be completed online, but employees had problems getting it to work. They didn't test it enough before rolling it out.
In my opinion, Paychex and ADP [Workforce Now] are the two main payroll services in the Buffalo, NY area; ADP [Workforce Now] is far more advanced in technology, accuracy, and client assistance when it's needed. I was so happy when I accepted another position, and the company used ADP [Workforce Now] for payroll!

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Integration with other HR capabilities ()
Not Rated
10.0
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
10.0
Company Website Posting
10
Notifications and Alerts
10

COVID-19 Response

Constant messages to keep the client updated. The new reports for the FFCRA pay [were] very helpful and all of the PPP information that was given. It was easy to pay employees with the special feature to track Covid and get the tax credits.