1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now
ADP: A great resource with a few issues
October 06, 2021

ADP: A great resource with a few issues

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is a great tool for utilizing employee time and attendance. Our employees based on their positions use the timeclocks and website to clock in and clock out. The website is easy to use for employees to access their timecards, pay stubs, and other documents. Managers have an easy time going in to approve time-off requests, check balances, and approve time for payroll.
  • Implementation is smooth.
  • Employees are always willing to help and kind.
  • Dedicated account representative so you know who to call.
  • Lack of two way communication.
  • Tax issues take a long time to resolve.
  • With employees being able to utilize the time clocks it has eliminated manual entry of time and saved so much work.
This product provides the flexibility to be able to utilize available tools across many departments and functions.
  • Benefits
  • Time
  • Payroll
The members of ADP work closely with you as you are going through implementation to ensure that you are comfortable, understand the product, and are able to assist employees with the use.
Prior to me getting my position our company utilized Paycom.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Every time we reach out to our representative she tries to answer the question or problem as quickly as possible. The times that I have called for technical support I have always received an answer in a day or two. There is something lacking in the Tax department as there is a severe delay in getting responses there.
When it comes to ease of use, functionality, and employee access this is a great resource. Payroll is easy to navigate and the reports are so helpful. When it comes to getting problems corrected I am not sure if there is a staffing issue but there is a rather long delay in getting a solution especially regarding matters pertaining to tax.

ADP Workforce Now Feature Ratings

8.3
Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
Not Rated
9.0
Approval workflow
9
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.7
View and generate pay and benefit information
8
Update personal information
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.5
Report builder
9
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated