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ADP Workforce Now or Workforce HOW?
October 06, 2021

ADP Workforce Now or Workforce HOW?

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is being used by the whole organization.
  • Captures time with Time and Attendance
  • Sends updates about upcoming events/issues
  • Handles all payroll taxes for us
  • Customer service wait times and response times to tickets
  • Consistency with answers between support staff
  • Implementation
  • Training on services and reporting
  • Hiring support with a better understanding of the English language to prevent language barriers
  • Improvement of the mobile app
  • Ability to have tighter restrictions on biometrics while using the mobile app for time and attendance clocking
  • Saves time on processing payroll
  • Reduces a level of human error
  • Decent reporting if we were trained on what reports would benefit us
Other departments have the ability to see exactly what they need without interrupting me on a daily basis by requesting information.
  • None
  • None
  • None
None
I've not evaluated any other product. ADP is all I've used in my 13 years with my company.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

[In my opinion,] sometimes it's good and sometimes it's bad. [I feel] the hold time and response time to tickets are ridiculous. Sometimes, a language barrier gets in the way of communication. [In my experience,] responses between support staff are inconsistent.
My answer for this is the same as the following two answers combined, regarding things ADP does well and doesn't do well.

ADP Workforce Now Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
Not Rated
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated