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ADP
October 06, 2021

ADP

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is being used by all employees, supervisors, HR, and accounting. It addresses our paper issues and allows us to become more digital. We are still finding new things and ways ADP can be beneficial to us. They take the product feedback seriously and make constant updates from those reviews.
  • Many users
  • A lot of training materials and classes
  • Help at all times through calling
  • Not being able to see some errors occurring until after payroll is run
  • Some representatives are not extensively knowledgeable about all sectors
  • Training materials are in a robotic voice and need to be updated to look like the current layout
  • More digital
  • Saving paper
  • Less back and forth
I gave it an 8 because it works well throughout our departments and we can easily change department codes if an employee transfers to another department. However, we have another company that transfers occur with and there is no way to code to the other company code, it has to be a manual entry.
  • Reports
  • HR
  • Accounting

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

I gave this a 9 because whenever we need help they are available through the support page or over the phone. They try their best to find a solution even if it takes hours or days. If there isn't a solution they always say to provide feedback.
[ADP Workforce Now is] well suited for payroll and HR functionality, but since it can be highly customized it is important to be very knowledgeable in order to fully take advantage of all the software it has to offer. I have been told that something is not possible, but through my own training and research was able to find many times that the thing I wanted was in fact possible.

ADP Workforce Now Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.0
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8