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Great system that has its kinks but is always working to improve functionality
October 06, 2021

Great system that has its kinks but is always working to improve functionality

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use WFN for payroll, benefits administration, open enrollments, carrier connections, and recruiting. Using this system eliminates the need for manual processes.
  • Payroll
  • Benefits
  • Garnishments
  • Need to improve small things, like being able to delete several old reports at one time
  • The processing speed is very slow at times
  • [In my experience, ] responses from the payroll account manager are way too slow!!!
  • [I feel they] need to train those answering the phones better. Oftentimes, they are simply message takers, versus real help.
  • Need more "canned" reports
  • I don't have figures, but I'll say the reduction in manual processes is priceless
  • Consolidation of our data is a big plus
Always room for improvement
  • Not sure
Not sure

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

It's a good product but needs constant updating. There is always room for improvement. It took a long time to get used to but is very functional. The implementation left out a lot of pieces that would have been helpful re: learning the process (the why vs. just the how). I do hear from accounting that the product is very expensive (but necessary).

ADP Workforce Now Feature Ratings

6.3
Employee demographic data
8
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
4
Organization and location management
Not Rated
7.3
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
6
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
6.0
View and generate pay and benefit information
6
Update personal information
6
View company policy documentation
6
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8