Item: ADP Workforce Now
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We mainly use [ADP Workforce Now] for employee tracking and payroll. We haven't set up the onboarding feature yet. WFN does not address problems, [I feel] it creates them.
We are former ADP RUN clients and miss it.

Pros and Cons

Staff is friendly but limited to WFN capabilities.

The sales rep asserted that transitioning from RUN to WFN would be "seamless," [I feel] it was far from that. Nightmare is the word I use to describe the switch.
[In my opinion] WFN's so-called "support" is anything but that. [In my experience,] the contact support, create a case system that is in place is [I feel] lacking on many levels especially when we have a problem that needs immediate assistance (ie payroll processing errors and many glitches.)
I am still not entirely sure our tax reports and filings are being handled in a timely manner.
We received notification that taxes weren't filed. Part of the problem is that our company ID number had been entered incorrectly, not only that but a different company name had been assigned. [In my experience, there were] crossed "wires" at every turn.
The functionality of WFN is not intuitive. There is no comparing RUN to WFN - I would think WFN would be better but it is not.

Return on Investment

[I feel that] we are spending substantially more money without seeing benefits at this time.
We need to get the onboarding set up, but even when we do, I am not sure it will be used to full capacity because our employees will still require "hand-holding."

Scalability

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Are you happy with ADP Workforce Now's feature set?

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Support Rating

[In my opinion,] having to create a case to get support leaves the customer feeling abandoned. [In my experience,] it can be DAYYYYSSSSSS before getting a response. If we call, we may or may not have the issue resolved.
I called for support [on] 9/20, sat on hold for 35 minutes [...], then a recorded message came on saying "the mailbox is full," then the call was dropped/disconnected.

Likelihood to Recommend

If someone were looking for a Payroll system, I would tell them to use anything but [ADP Workforce Now].

Would NOT recommend ADP Workforce Now

Overall Satisfaction with ADP Workforce Now