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ADP is my the best payroll solution I've used!
December 02, 2021

ADP is my the best payroll solution I've used!

Tristann Graves, CEP, CPP, C(k)P | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We used ADP Workforce Now for our payroll system and HRIS system. The payroll system is the best around! The payroll system is easy to use, up to date, and accurate. I loved having all the employee information at my fingertips and not buried in endless menus. ADP was extremely easy to work with. They keep their system and their knowledge current so you never need to worry about being compliant.
  • Taxes and filings.
  • Quarter and Year End processing (W2s, 941s, etc).
  • Updating employee information.
  • The Bridge and finding new information.
  • Streamlined many processes.
We use ADP Workforce Now in all of our departments and at multiple locations, and it has worked pretty well most of the time. HR desired a more custom look and feel but they did enjoy how easy it was to use the ADP WFN product, especially the easy-to-use hiring templates (wizzards).
  • N/A

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

The overall support was good. Early on we had wonderful customer service reps. As time went on (through the years) the service and knowledge decreased. It is better than many other vendors I've used but it's not the golden service it use to be when we started with ADP years ago.
ADP WFN is great in the payroll/paycheck/tax. Their reporting has many great features and the reports easy to run and customize. Tax compliance and tax assistance is stellar. I never had problems with our taxes or being in compliance when we used ADP. They are an industry leader for that reason.

ADP Workforce Now Feature Ratings

8.2
Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
7
Pre-built reports
10
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated