Glad we made the switch to ADP
December 09, 2021

Glad we made the switch to ADP

Jason Shirtz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now has helped us to streamline our onboarding, benefits, 401K, and performance management systems over the past 4 years. Not only is the platform the best for payroll, but there are also so many other aspects of the system that help in everyday work situations. We are pleased with the analytics, reports, dashboards, and the amount of information that is collected and reported on for any need.

Pros

  • Reports and analytics.
  • Performance Management.

Cons

  • Time record approvals.
  • Customer service.
  • ADP Workforce Now payroll has significantly decreased the time needed to process and allows us to reassign administration staff for other responsibilities.
  • Performance management has given us an opportunity to clearly show compliance with accreditation standards and excel in that aspect of the audits.
  • Switching our 401K from the previous vendor to ADP has increased the portfolio by upwards of 25% in the past year. Individual returns are up as well.
We have approximately 35 locations across the eastern part of North Carolina. It's nice to have a single system that can be implemented throughout our organization and no matter what clinic or location I am visiting, I have the same access and process as in any other clinic. We also have a number of staff who are not computer savvy and have embraced the ease of ADP Workforce Now.
  • Onboarding.
  • Performance Management.
  • Secondary company code for tracking contract staff.
The integration teams assigned by ADP Workforce Now have been very professional, efficient and thorough with the planning, development, and implementation of the services we have added over the past 4 years.
We were a Paychex customer for approximately 14 years prior to reaching out for bids on a new platform. In the last year of our involvement with Paychex, we were moved to a new flex platform that just didn't seem to work for us, and the customer service to get answers or identify a fix to a problem was most time unanswered.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

We have had a few issues with ADP Workforce Now and have reached out to the company rep assigned during those instances where a decision or review and quick answer were needed. There were several times that we did not hear back from our company rep and I would be forced to seek assistance at a higher level. Customer service has to be a #1 priority for companies like ADP Workforce Now. There are several times that I would be asked to provide a reference for a new company trying to decide on ADP Workforce Now and would gladly reach out to the prospective new client for ADP. I would let those prospective clients know that sometimes the issue needs multiple follow-ups and at times may need to go over the company rep and have someone live chat or answer the helpline.
We switched from another payroll provider to ADP and have been glad that we decided to make that switch. At times we wished we had moved sooner than we did. The ease of the system, payroll entry, and report writing provides a number of efficiencies that we have been able to experience over the past year or so. Most of the updates to the system also seem to address items that make the system even more efficient. The onboarding has much improved over the past few years and we continue to look forward to other updates and improvements to the system.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
5
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
7.0
Approval workflow
6
Balance details
5
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
9.3
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
7.6
Performance plans
7
Performance improvement plans
7
Review status tracking
6
Review reminders
8
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
7.5
Corporate goal setting
7
Individual goal setting
6
Line-of sight-visibility
8
Performance tracking
9
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

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