50/50 with WFN
June 27, 2023

50/50 with WFN

Danielle Rush | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We utilize ADP workforce now for HRIS, benefits, payroll, recruitment, onboarding, HR assist, and performance management.
We use it daily for all payroll and HR tasks.
The HR assist helps to ensure that I am able to follow through on HR task that are sensitive in nature.
Are use on boarding daily to manage my new hires and rehires.

Pros

  • Payroll
  • Onboarding
  • Data management

Cons

  • User interface
  • Learning Development
  • Payroll
  • HR Assist
  • Onboarding
Workforce Now offers a lot of product software however, the implementation time is too short, leading the user not to know how to properly utilize the modules.
  • Learning Development
  • Recruitment
Implementation time is too short not enough time to actually be trained on the model. Learnin Development does not work for a business seeds, and the user interface is very frustrating. Most of the trainings loop causing no completion of the training. Not all trainings are inclusive to Spanish or other languages.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

The workforce now support is a bit conflicting. You have some texts that are excellent and what they’re doing and are able to fix your errors right away however, there are many texts that do not where you cannot understand them due to their thick accent, or unsure of their own training, have to look things up, and guess, causing us to have to call back in several times to fix the same issue. We have had several instances where we have had to Fix the same issues several times because the tact caused a bigger issue leading us to have to pay in overtime or over the accrual amount for sick-leave due to not being set up correctly.
I believe work for us now, as well suited in the payroll once implemented and users are trained and how to navigate. I also believe that it is very helpful in HRIS. We do have user issues. Our employees have a hard time navigating, especially from a mobile device. There are several times where there are errors or cannot access certain tasks.

ADP Workforce Now Feature Ratings

8.0
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
5
Direct deposit files
Not Rated
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.3
View and generate pay and benefit information
7
Update personal information
7
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
5.5
Performance plans
5
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
6
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
5.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
5
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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