Payroll gets the job done, the other products.....
October 24, 2023
Payroll gets the job done, the other products.....
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
Our business is a non-profit that operates decentralized with a large number of the workforce comprised of 1500 employees, most are part-time variable hour and seasonal staff. Our operations span over 4 counties. We utilize most all products ADP offers. We struggle with quality candidates in recruitment, communication/training, retention, stats, and limited funding large spans of control/streamlined approached to staffing due to limited funding.
- Payroll is consistent and precise
- Professional Services Team
- Onboarding. Has been a nightmare since we implemented it
- Recruitment/Sass relationships is terrible, and you will spend 5 calls getting shuffled back and forth. SASS doesn't respond to emails.
- More functionality, limited. Keep adding on to the base level system. A lot of times it takes a lot of keystrokes, steps, and area/screens to complete simple routine functions. In our high paced dept, is in large numbers.
- All the segments. None of the groups/systems or add on services work together work nor do the products. Overseas call support is very hard, especially in Tech support and Report. I get cases for tech support that take a month a least and I had to work around the system because it was a new hire. They take too long to resolve issues.
- Implementation is rushed. Should include services like Professional Services does in helping you get set up for it to be efficient not frustrating where you could lose customers because the support teams just do what you ask to fix/do what you are trying to do. They don't help get things set up to use the system the best way.
- Has provided consistent payroll services
- Needs work on adding new services and updates. Usually messes up something. Then we have to wait for them to build up enough case to realize it is a system wide issue to get it escalated. That can take several days. Different teams/components need to be better integrated.
- Need to work on workflows from the perspective of a practitioner. Most routine things take many keystrokes and screens to complete.
- HRB/ACA
- Onboarding
- Recruitment
- TLM
Implementation is rushed. Could use more services like Professional Services Provide with Implementation.
Do you think ADP Workforce Now delivers good value for the price?
Not sure
Are you happy with ADP Workforce Now's feature set?
No
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
Yes