Intuitive, all-in-one social media management tool
March 13, 2021

Intuitive, all-in-one social media management tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

Agorapulse is used by the communications team to cover the whole organization. It means multiple social media accounts can be managed simultaneously in one place. It also means colleagues can pick up accounts in their absence or annual leave. The biggest thing it addresses is scheduling posts for Instagram for late in the evening, which is the timeframe for the highest engagement with our audience.
  • Having multiple users and accounts visible on the main screen
  • The quick customer service and chat box function
  • When mentioning an account on Twitter, it should come up with better suggestions of the users. Quite often it doesn't come up, so I have to go back to Twitter every time to check.
  • The ability to post more than one image on an Instagram feed instead of sending it to your phone would be so much more useful when scheduling a post. I've had to leave out content because of that lack of functionality.
  • Easier to produce monthly analytic reports
  • Saving time by duplicating from earlier posts

Do you think Agorapulse delivers good value for the price?

Not sure

Are you happy with Agorapulse's feature set?

Yes

Did Agorapulse live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Agorapulse go as expected?

Yes

Would you buy Agorapulse again?

Yes

It's very easy to use, quite intuitive, and well laid out.
Whenever I have contacted customer support, I've always had a quick response and had regular contact to ensure the problem was solved. And they always make sure they check up on you afterwards, which is great.
Agorapulse is quite user friendly and anyone can pick it up. But there are a lot of elements that aren't so visible, which means organizations may not be reaping the full rewards because they are unaware of it.

Agorapulse Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Content planning and scheduling
8
Audience targeting
Not Rated
Workflow management
7
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Campaigns and promotions
Not Rated
Twitter
8
Facebook
8
LinkedIn
Not Rated
Instagram
8
YouTube
Not Rated
Campaign success analytics
8
Real-time tracking
8
Competitor analysis
Not Rated
Role-based user permissions & privileges
8
Mobile access
8