AppFolio Limitations
October 21, 2022

AppFolio Limitations

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppFolio Property Manager

We started using AppFolio when our previous property management software stopped doing updates. They were bought out and destroyed by a competitor. For years AppFolio performed very well and the customer service was excellent. You put in a request for support and somebody from customer service actually called you within a few hours and walked you through the issue and how to correct it. That good customer service is NO MORE! You have to initiate an online chat that 3 times out of 5 doesn't answer your question or solve the problem. The more options they add, the more they charge, the less they give...
  • ACH Payments to Owners
  • Reports to Owners
  • Maintenance Request Forms
  • Customer Service
  • Templates
  • Handling of Rental Prepayments
  • Simplifying Move Outs
  • Providing Management Fee Reports
  • Simplifying Rental Increases
  • Explaining Templates and how to adjust them
  • ACH Payments to Owners
  • Reporting to Owners
  • Annual 1099's
  • The software doesn't provide ROI Reports
AppFolio appeared to be easier to use and more functional than both Yardi and Propertyware. It was also more cost effective than Yardi.

Do you think AppFolio Property Manager delivers good value for the price?

Not sure

Are you happy with AppFolio Property Manager's feature set?


Did AppFolio Property Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AppFolio Property Manager go as expected?


Would you buy AppFolio Property Manager again?


Don't attempt to use this software for summer rentals or short-term rentals. It's impossible to handle taking security deposits for the next tenant coming in when the current tenant is still in residence.