Item: Appian
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Entire org, customer onboarding, product development, and other use cases.

Pros and Cons

Cloud implementation.
Low code platform.
Quick implementation to benefit.
Less consulting resources vs competitors.

Basic usability use cases in the platform for example difficult to remove defunct groups.
In-flight upgrade of process model not as sophisticated vs some competitors.
Tuning of performance/response times can be challenging.

Return on Investment

Product development justification around increase in capacity, improvements in quality and reduction in operational risk.

Support Rating

High-quality support and consulting resources.

Usability

In general, an easier to implement platform compared to competitors. Historically, company culture and high quality of employees is also an advantage.

Alternatives Considered

Pega Platform

Perceived as easier to operate and significantly lower cost to implement when originally implemented. I do believe Pega has become more competitive in this regard.

Other Software Used

Cisco Webex Meetings, Microsoft Teams, Blue Prism Intelligent RPA

Document-centric workflows are a core strength as is a longer duration process. Challenges in balancing structured long-duration workflows vs the need to be extremely agile and use the platform when processes need to be fast-tracked.

Product Development with Appian

Overall Satisfaction with Appian