Strong Potential!
September 30, 2020
Strong Potential!
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis
Ascentis is our new HRIS and Payroll system for our company. It combined HR, Payroll, and Recruiting systems to gain efficiencies.
- Self service has some good features.
- Directory is nice addition.
- Customer service is good.
- Need to move to a single sign on and not hop between systems.
- Need to fully integrate Timekeeper and not treat it like another company.
- Need to be more transparent about how long it takes to make minor software adjustments.
- Need to focus on mobile app ASAP so it doesn't look like all users are hourly staff.
- Need to allow for more customization without charging extra fees.
- Need to quit nickel and diming all minor things during the implementation phase.
- Negative ROI so far. They started charging us before we were even able to use the product. Thought that was what the implementation fee was for. Hoping it turns the corner quickly.
We thought they were better. In some ways, they are. All have pro's and con's.
Do you think Ascentis (discontinued) delivers good value for the price?
Not sure
Are you happy with Ascentis (discontinued)'s feature set?
No
Did Ascentis (discontinued) live up to sales and marketing promises?
No
Did implementation of Ascentis (discontinued) go as expected?
No
Would you buy Ascentis (discontinued) again?
No