Disappointed in this HRIS
April 13, 2018
Disappointed in this HRIS
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
We implemented Ascentis HR in November of 2017 and currently use it across the organization as our HRIS and ATS systems. Our entire organization uses the Employee Self Service Portal, Performance Management, Timekeeping and Recruiting. Our HR department utilizes it for Recruiting and all other programs. Our Payroll department stayed with ADP when we made the transition to Ascentis.
- Recruiting-Posting positions and pulling job descriptions from the JD library is easy to do
- Onboarding- this is a one-stop shop for onboarding! I love that the applicant can sign all new hire paperwork through the system before they are hired
- Employee Self Service Portal-love the widgets!
- Implementation- when going through each phase of implementation, we felt like the implementation rep would run us through their program and immediately toss us over to support, whether we were ready or not.
- Training- We needed MUCH more training than we received during implementation. This was a HUGE disappointment to us.
- Negative- this process of implementation has taken far more time than we expected and we are still not done.
- We had hoped that having a one-stop-shop type HRIS would allow us the ability to spend more time doing other things but instead, we are still having weekly meetings, trying to solve issues with the system, get responses to our questions, etc.
- We went live with Recruiting in February and we are still working out the kinks with the offer letter, etc.
We were moving away from ADP because the reporting was so bad. When we were being sold on Ascentis, we were sold on the fact that reporting was user-friendly and even shown how easy it was to run reports. Whatever we were shown is not what we received. The reporting is even worse than ADP's.
Every person we have interacted with at Ascentis has been exceptional, professional and courteous, however that doesn't help the fact that we were very disappointed in the support level and implementation process as well as the reporting options. This could have been saved if we had better implementation and were better equipped to handle items as they came up.