Good product for small to mid-size company
April 20, 2018

Good product for small to mid-size company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

Ascentis is used within HR/Payroll for the new hire through separation life cycle. The entire organization uses the add-on timekeeping module and employee self-service module.

HR is in the planning phase to implement the recruiting module.

Pros

  • Offers monthly training webinars on HR and payroll topics in addition to training on their software.
  • Great ACA support
  • Responsive payroll and HR support
  • System handles processing for multiple EINS well.

Cons

  • Currently Module based system, the HR/Payroll team must log in to multiple modules to complete tasks and process data or record updates.
  • QE benefit changes don't sync well with carrier databases.
  • Benefit System does not currently have the ability to lock benefit rates at enrollment age band rate for age banded products. For example, if you enroll at age 39 and next year age banding bumps your rate up, but carrier locks rate at age 39 age rate.
  • Separate reporting system in each module
  • Priced competitively when marketed
  • Additional ROI would be realized once we enable more modules
Three years ago we evaluated UltiPro, Ceridian, and Ascentis; we chose Ascentis for functionality and pricing.
AlI have submitted support questions by phone, and email depending on the situation, and Ascentis has provided timely responses. Most phone support questions are handled right away and email responses within hours. Most questions have been answered to resolve the question in the first response.

ACA support, especially the first year when everything was new, was fantastic.

Manuals were clear, webinars were held throughout the period, and support help was readily available.

  • System does well in a small to mid-size market. Handles processing for multiple EINs well.
  • Large employers may find a module based system cumbersome.

Ascentis (discontinued) Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.3
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
Not Rated
8.7
Approval workflow
9
Balance details
8
Annual carry-forward and encashment
9
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
7.5
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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