Good product for small to mid-size company
April 20, 2018
Good product for small to mid-size company
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
Ascentis is used within HR/Payroll for the new hire through separation life cycle. The entire organization uses the add-on timekeeping module and employee self-service module.
HR is in the planning phase to implement the recruiting module.
- Offers monthly training webinars on HR and payroll topics in addition to training on their software.
- Great ACA support
- Responsive payroll and HR support
- System handles processing for multiple EINS well.
- Currently Module based system, the HR/Payroll team must log in to multiple modules to complete tasks and process data or record updates.
- QE benefit changes don't sync well with carrier databases.
- Benefit System does not currently have the ability to lock benefit rates at enrollment age band rate for age banded products. For example, if you enroll at age 39 and next year age banding bumps your rate up, but carrier locks rate at age 39 age rate.
- Separate reporting system in each module
- Priced competitively when marketed
- Additional ROI would be realized once we enable more modules
ACA support, especially the first year when everything was new, was fantastic.
Manuals were clear, webinars were held throughout the period, and support help was readily available.