Ascentis HR, both good and bad
June 04, 2018
Ascentis HR, both good and bad
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
Ascentis HR and Payroll is used throughout our organization.
- The ESS system is great to have for our employees. This takes a lot of time off of HR and provides a pretty seamless experience for my employees when making changes to their address, benefits, viewing their paystub, W2 etc.
- The new look and feel of the user TimeKeeper interface were much needed. Our system integrates with RFID card readers, which our employees love!
- Originally we had several issues with our EDI feeds, and their team was willing to step in and help set up new feeds with as many vendors as possible. Although, this should have been working when originally set up when brought to the account managers attention (A. Lisecki - who is amazing) we got on the phone with all parties to find a resolution.
- The customer service team is lacking tremendously. If you need assistance on a report or guidance in general, good luck. I will brag again on A. Lisecki
- Because she really is the reason we keep Ascentis HR/Payroll. She has gone above and beyond anytime I needed help.
- The reporting system is very cumbersome and usually provides inaccurate information. You can run the same report twice and it will give you different results. Of course, some reports are beneficial, but for the most part, it's hard to find the common HR reports quickly, such as your turnover rate, demographics, new hires etc. The system does have some of these templates built in, but there is usually a trick to getting them to work correctly.
- All the workarounds! Because we have used the system for a few years now, we know our pain points and have had to find workarounds to minimize the impact. For instance, adjusting benefit dates to ensure they roll over to payroll properly, hire date changes for ESS. At the end of the year, HSA and 401k contributions are also tricky (approving for that year but not approving the new open enrollment selections too soon- based on payroll dates).
- Open enrollment is a nightmare on the backend. Sadly, I always run a report before I submit the new information as I've had open enrollment details not push to our EDI carriers properly. At the time, I was glad I had the report otherwise my employees would have had to do open enrollment all over again.
- Ascentis is pretty average in pricing, and if I had the choice to choose a different HRIS I would definitely go with a much more user-friendly interface.
Ascentis was chosen prior to my arrival at my company, and I don't have any information to add here.
When I had issues with open enrollment my first year, J. Unckles took time to walk me through the necessary steps via phone, instead of sending me to the training website to simply watch videos. He adds the personal touch to customer service.