Item: Atera
Rating: 8
Author: Fahad Hossain

Use Cases and Deployment Scope

We have huge number of technical teams that works countrywide. It's bit hassle for us to manage all those distributed office equipment's and devices. Atera makes it lot easier to keep track of those devices and we don't need to keep manual device inventory as we can easily find them in Atera's dashboard. Our internal IT team can provide support remotely without having any issues. We can easily manage those devices by installing Atera agent. The agent act like a middlemen and can be deployed easily within a minute.

Pros and Cons

The dashboard is very neat and clean. Very user friendly too!
Network discovery feature allows us to easily organize the newly added host.
The agent is very light and does not affect the system performance.
Tickets can be prioritized with various level like low, high and critical which helps us to decide where to look first.
Admin console provide great visibility over the entire infrastructure.

There should be more reporting options like top 10 alerts by low/high category.
In terms of clone PC, Atera agent can't retrieve all the necessary information's but does great if it's a laptop or brand PC.
Anydesk for remote connectivity is not available anymore. I hope they will consider anydesk again!

Return on Investment

Time is money and tools like Atera saves your time by centralizing your endpoints.
The overall installation was very easy and we were able to do all the things by ourselves.

Usability

The platform is generally user-friendly, with a straightforward and user friendly interface that simplifies navigation. The ease of use has reduced the learning curve for us, contributing to faster adoption and better productivity.

All in One

The unified approach means we don't have to juggle multiple tools, reducing complexity and making it easier for our team to manage tasks efficiently. The cohesion between RMM and PSA, for example, ensures a smooth transition from issue identification to resolution, which makes our day to day IT support processes more fun and easier.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Likelihood to Recommend

Atera would suit very well where IT team has to manage huge number of end devices like laptop, desktop, printer and daily technical issues. Atera would help to organize and centralize the overall infrastructure which surely saves a lots of time! Atera would also suite very well if you have large number of remote workforce.

Friendly UI and easy management!

Overall Satisfaction with Atera