Overall Satisfaction with Atera
We have huge number of technical teams that works countrywide. It's bit hassle for us to manage all those distributed office equipment's and devices. Atera makes it lot easier to keep track of those devices and we don't need to keep manual device inventory as we can easily find them in Atera's dashboard. Our internal IT team can provide support remotely without having any issues. We can easily manage those devices by installing Atera agent. The agent act like a middlemen and can be deployed easily within a minute.
- The dashboard is very neat and clean. Very user friendly too!
- Network discovery feature allows us to easily organize the newly added host.
- The agent is very light and does not affect the system performance.
- Tickets can be prioritized with various level like low, high and critical which helps us to decide where to look first.
- Admin console provide great visibility over the entire infrastructure.
- There should be more reporting options like top 10 alerts by low/high category.
- In terms of clone PC, Atera agent can't retrieve all the necessary information's but does great if it's a laptop or brand PC.
- Anydesk for remote connectivity is not available anymore. I hope they will consider anydesk again!
- Time is money and tools like Atera saves your time by centralizing your endpoints.
- The overall installation was very easy and we were able to do all the things by ourselves.
The unified approach means we don't have to juggle multiple tools, reducing complexity and making it easier for our team to manage tasks efficiently. The cohesion between RMM and PSA, for example, ensures a smooth transition from issue identification to resolution, which makes our day to day IT support processes more fun and easier.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes