Item: Auvik
Rating: 5
Author: Louis Johnson

Overall Satisfaction with Auvik

Use Cases and Deployment Scope

We use Auvik as an MSP to manage our clients who have complicated networks. It helped us gain insight in to connected devices without doing an IP scan, etc. whilst also presenting a clear network topology diagram.

Pros and Cons

Pros

Auto adding devices based on templates
Speed of deployment
Product stability and usability

Cons

In my opinion, it is horrendous at identifying and tracking DHCP devices. It seems utterly useless and support will only tell you to give the device a static IP. What use is that for any modern enterprise?
I believe that it is bad at mapping networks properly. In my experience, there's always some issue when mapping WiFi clients.
In my experience, Auvik doesn't track Alerts older than 10 minutes (which I believe is useless)
In my opinion, Auvik reports are terrible - they only work if the device is a static IP

Most Important Features

Network Mapping
Device Identification and tracking over time (reports, uptime, device association etc)
Logs and Reports

Return on Investment

I believe it is a waste of money and that there are better solutions out there.

Key Insights

Do you think Auvik delivers good value for the price?

Are you happy with Auvik's feature set?

Did Auvik live up to sales and marketing promises?

Did implementation of Auvik go as expected?

Yes

Would you buy Auvik again?

Likelihood to Recommend

Auvik on the surface appears clean, easy to use, and graphically pretty, but I feel it sucks really bad due to so many basic features that should be there. Want to investigate an outage on the weekend and check the SNMP logs on the router via Auvik? Good luck, in my experience nothing older than 10 minutes exists. Want to view uptime history or any reports on a DHCP device? Good luck, in my experience support will tell you that Auvik only really cares about IP address and not MAC address, so will not track anything of use about "the device". Even Ubiquiti has better device tracking!!!! In my opinion it's just not useful when you need it - always missing info, despite all the SNMP, so much inconsistency, just a headache. I also believe support is useless.

Auvik Feature Ratings

Comments

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Meaghan Hiller
(Vendor Representative) commented 3 years ago
Hi Lou, Thanks for taking the time to share your experience with us. While you’re seeing some of the value Auvik provides, like speed of deployment and automated topology mapping, there are some rocks we’d love to help you over turn, such as the 10 minute timeline——that can be quickly fixed by adjusting the time window below the map on the home dashboard. Just click where it says “Last 10 minutes” and select a new time range from the dropdown: last 3 hours, 6 hours, 12 hours, yesterday, last week, or last month. :) While our Support team held an average customer satisfaction rating of 97% over the last year, it seems this hasn’t been the case for you—let us dive into that for you. We’ve reached out to you directly by email so we can review some key settings and best practices to help you get the value and experience you deserve with Auvik. - The Auvik Team

Nice GUI, but in my experience fails to deliver any meaningful information when you need it.