Item: Avalara
Rating: 7
Author: Margaret Whitted

Use Cases and Deployment Scope

We first started using Avalara in order to take advantage of the SST enrollment. We are currently using it for our e-commerce tax calculations.

Pros and Cons

Tax calculation based on ship-to address.
Application of exempt certificates.

Making it easier when setting up jurisdictions.
Sometimes, it's not intuitive when you are looking for something.
Quicker response when you encounter an issue.

Return on Investment

Positive - tax rate calculation.
It had no effect on # of staff needed.

Systems Integrated With

e-commerce
Zoho
NetSuite

E-commerce was easy. Hit some bumps with Zoho.

Would give higher rate if the software was more intuitive and if getting support was easier. Also, we have been using the software for awhile now and I just got an email congratulating me on my purchase and urging me to set up my company.

Additional Capabilities

CertCapture

We don't use any of those capabilities, therefore we have not benefited from them. We do our own returns and do not upload the exemption certificates. We also do not have any need of their Professional Services at this time.

Alternatives Considered

We have not used any other products of this nature.

Likelihood to Recommend

Companies selling in multiple states and/or using e-commerce.

Avalara and you

Modules Used

Overall Satisfaction with Avalara