Sales and Use tax experience in Avalara
November 17, 2020

Sales and Use tax experience in Avalara

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara to file our Use and Sales tax - that is what I use it for anyway. As far as I know, it is being used by at least one department, possibly two. It helps us calculate sales and use tax that we are supposed to be paying. It is a little tricky because we are an international company and calculating tax can be really hard.
  • Customer Support
  • Good UI
  • Good reminders
  • Server problems
  • Clarification on template upload errors
  • Inactive log in time
  • Time saved calculating tax
  • Number of staff required decreased
  • Reduced fees from IRS
  • Accounting
I wasn't involved in the integration of Avalara.
It is pretty useable - the UI is good but not great. The main negative here is the amount of server lag when it comes to uploading sales and use tax reports for the month. It can sometimes take hours to get results back for a single digit row workbook. That is really frustrating but can be avoided by uploading earlier.
  • Avalara Returns
We use Avalara returns every month. We approve the returns and then use the returns as detail for our payment to Avalara. That is the only time that we use the returns feature though.
Avalara is great for a company that does business in multiple states for filing sales and use tax. It is particularly good for companies that have a lot of locations (brick and mortar). We have over 400 locations worldwide so it is a bit hard to keep track of.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Not Rated
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated