The Software is Helpful - Implementation was immensely painful
November 17, 2020
The Software is Helpful - Implementation was immensely painful
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
- CertCapture
Overall Satisfaction with Avalara
We use it across the entire Org. It addresses the concerns with our e-commerce based business and the management of certificates.
- Housing of Certificates with Expiration Warnings
- Automatic calculations of tax using predefined, up to date, tax tables
- Lack of prompt support when needed
- Lack of hands on implementation , we hired a team and expected them so say "Here is how it is best established for you company". That was not the case
- This has established controls in our system saving numerous hours of auditing and comfortability around our tax calculations.
- We were not given accurate pricing for our company's usage, and could not get a hold of our account manager for months at a time.
- ERP - Epicor
- Ecommerce
Very - The ecommerce section was so time-consuming.
- Avalara Returns
- CertCapture
CertCapture has saved us from trying to keep all of the information current in our ERP and allowing visibility into the exemptions on file for a customer to our sales associates and to potential auditors.
N/A - We went with Avalara immediately.