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Review by a Controller responsible for the Sales Tax Reporting
December 04, 2017

Review by a Controller responsible for the Sales Tax Reporting

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara AvaTax

We use Avalara as our sales tax software within Dynamics GP. It is being used by the accounting department.
  • Avalara does what any sales tax software should do, calculate and apply sales tax rates on orders and invoices.
  • Avalara completes the sales tax returns in a seamless way for as many states as needed.
  • After using Avalara for 3 years, there is room for improvement in the calculation of Use Tax. The process is complicated and not user-friendly.
  • Avalara has saved me time in updating and tracking sales tax rates for multiple states.
  • Avalara has saved me time in computing and submitting tax returns.
Avalara has a lot of help sections on their website. They want to give you access to a lot of training but the downside to that is if you are a small company like my company, as the Controller, I am the IT and I don't have the resources or time to troubleshoot all the possibilities of issues that may come up. Their customer service is more of a "go to the website and try and find the help".
It's okay to use until something doesn't work. It is not user-friendly then.
We implemented Managed returns and exemption certificate management. However, with the pricing model they use, I canceled the exemption certificate software within 2 years of purchasing because the cost was too high.
Avalara is well suited for a company that does not process large amounts of orders and invoices. Since the pricing is all based on transaction count.