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AVI-SPL is a valuable partner that brings expertise to our projects.
January 25, 2023

AVI-SPL is a valuable partner that brings expertise to our projects.

Talia Myres | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We use AVI-SPL for our audio-video projects at our ten casino and hotel properties. We have used them for refresh projects, including a large refresh at our West Siloam Springs casino in late 2022. We also purchase day-to-day AV products from them. They assisted us in creating a portable banquet AV unit for our flagship property - Hard Rock Casino and Hotel Tulsa.
  • Communication
  • Lead time
  • Pricing
  • Offering flexible options when supply-chain lead times are slow.
  • Easier to understand bids.
  • Itemized bid pricing.
  • Reduced total cost of ownership.
  • Cutting edge technology.
  • Helped us to plan for future technology/upgrades.
We haven't contacted their help desk.
We haven't used them for this.
AVI-SPL is a competitive vendor and has bid on several of our RFPs. Sometimes, they are the lowest bidder. Other times, even though they aren't the lowest bidder, their technical expertise and ability to work within our timeline/schedule make them the most competitive from an overall standpoint. We have selected AVI-SPL on several occasions because of their pricing, expertise, ability to obtain the equipment we need in a quick manner, and their ability to work within our schedules and project timelines.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

AVI-SPL has been a great partner in getting things to us quickly. They provide quick bid responses and are very communicative. I wish their bid submittals were easier to understand with line pricing. I feel like they add a lot of boilerplate items that aren't always applicable to all bids, so it makes parsing through their submittals difficult at times. But overall, they are a terrific vendor, and we've come to rely on them. I appreciate how easy they are to work with on projects.

Evaluating AVI-SPL and Competitors

  • Price
  • Product Features
Pricing is typically the lead factor in evaluating a bid or quote.
We wouldn't change our evaluation or selection process. Our bid process typically includes descoping sessions between a short list of vendors and our AV, legal, and purchasing team. This allows both the vendor and our organization to ensure we are on the same page regarding the project. By doing this, we can ensure we make the best selection in regard to pricing, timing, and product availability.