Item: Axonify
Rating: 7
Author: Verified User

Overall Satisfaction with Axonify

Use Cases and Deployment Scope

We use Axonify to deliver onboarding, reinforcement training, compliance training, technical training (job aids) and messaging to employees at our retail grocery stores in 2 states, manufacturing and distribution facilities. The business case involves reducing time employees spend out of location, traveling to/from the main office for learning and development delivered face-to-face; supplementing with elearning on location and expanding access to all levels of the organization.

Pros and Cons

Pros

Customer support has been strong, timely and responsive overall.
Adapting to changing needs in terms of making system improvements to accommodate customers' specific use-cases.
Delivering daily reinforcement learning to learners across locations.

Cons

Unnecessarily complex grouping complicates user management.
Onboarding new customers needs attention; learning platform too time consuming.
Limited communication features without pricey add-on.
Employees have differing opinions on how to use/not use various features.
Limited support material available as mostly text.
Customer support managers are helpful but lack deep understanding of platform.

Return on Investment

Helped reimagine what is possible for learning delivery.
Helped move company toward more eLearning for flexibility.
Increased expectations for learning on demand.
Increased expectations for quality material.

Key Insights

Do you think Axonify delivers good value for the price?

Not sure

Are you happy with Axonify's feature set?

Yes

Did Axonify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Axonify go as expected?

Would you buy Axonify again?

Yes

Likelihood to Recommend

Well-suited to the original purpose of delivering questions on a daily basis; everything beyond that gets complicated. For example, there are a number of program types available to deliver information (certifications, daily reinforcement, self-directed learning, assigned paths, etc.). However understanding how they all fit together requires advancing weaving together of multiple types of programs for individual groups, and requires more time than you would expect. Nearly 3 years into working with Axonify, we are still trying to iron it all out. We also have side groups of customers who meet to help each other because we all struggle with it too.

We have a hard time helping our leaders and subject matter experts understand what is possible and what doesn't work well in the platform, since it is so different and doesn't work as expected. For example, communication to teams is one way - the recipients can't respond.

Axonify Feature Ratings

Comments

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Different from other platforms is both a PRO and a CON