Item: Barracuda RMM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The IT team utilizes Barracuda Managed Workplace to remotely support all workstations within and outside our company network. It also plays a critical role in automated notifications to members of our tier 2 support for server notifications and errors.

Pros and Cons

Server Error/Status Notifications
Remote Desktop Support
Warranty/Hardware Information

Helpdesk function
Software Deployment

Return on Investment

Positive - but not something we measured

Alternatives Considered

TeamViewer, AnyDesk, Lansweeper and Nagios XI

Barracuda Managed Workplace definitely handles live notifications better then Lansweeper.
We currently use Lansweeper for Software Deployment and Patch Management
Nagios has better visuals for network layout and heartbeat monitoring
We are assessing TeamViewer/AnyDesk now for better Remote Desktop support. But Barracuda does handle this task very well and we wouldn't be put out to continue using Barracuda for this.

Support Rating

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Key Insights

Do you think Barracuda RMM delivers good value for the price?

Yes

Are you happy with Barracuda RMM's feature set?

Did Barracuda RMM live up to sales and marketing promises?

Did implementation of Barracuda RMM go as expected?

Would you buy Barracuda RMM again?

Other Software Used

Lansweeper, Nagios XI, TeamViewer

Likelihood to Recommend

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.

Decent core functionality but a lot left to desire

Overall Satisfaction with Barracuda Managed Workplace RMM