BigCommerce, a better solution
Updated October 23, 2019
BigCommerce, a better solution

Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with BigCommerce
BigCommerce is used to run our website, to convey products to our customers in a unique and exciting way. The issue we as a company run into that BigCommerce has been able to address most often is when we need to hide items from customer view when they are out of stock so that they don't need to sort through items we don't currently have, making their searches faster and the experience more enjoyable.
Pros
- Allows the export of product data.
- Sorting information.
- It's easy to alter and update information.
Cons
- Limited customer service interaction.
- We needed certain fields to update data with spreadsheets.
- BigCommerce needs to define the difference between a store credit and a refund in terms of status.
- Analytics for abandoned carts and other conversions has been helping to see what is a hot product.
- The lack of any sort of inventory edit within the program itself has been an issue.
- It's much better than our previous system, which has saved us lots of time.
Not available
We haven't done much with the API.
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