Item: BigCommerce
Rating: 8
Author: Verified User

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

BigCommerce is used to run our website, to convey products to our customers in a unique and exciting way. The issue we as a company run into that BigCommerce has been able to address most often is when we need to hide items from customer view when they are out of stock so that they don't need to sort through items we don't currently have, making their searches faster and the experience more enjoyable.

Pros and Cons

Pros

Allows the export of product data.
Sorting information.
It's easy to alter and update information.

Cons

Limited customer service interaction.
We needed certain fields to update data with spreadsheets.
BigCommerce needs to define the difference between a store credit and a refund in terms of status.

Return on Investment

Analytics for abandoned carts and other conversions has been helping to see what is a hot product.
The lack of any sort of inventory edit within the program itself has been an issue.
It's much better than our previous system, which has saved us lots of time.

Approximate Annual eCommerce Revenue

Not available

Scalability

The system is able to handle and maintain thousands of different products with ease, and the data alternations have been fantastic.

BigCommerce Customization

We haven't done much with the API.

Likelihood to Recommend

When we need to get photos and all the information to the customer there are fields for each one, so that we can easily make sure the customer has all of the information for each product that we sell so they can have a full understanding of what they're purchasing.
As for updating prices on items in bulk, it's a slower process because it requires that we have fields we don't need to update in order for the sheet to map.

BigCommerce Feature Ratings

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BigCommerce, a better solution

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