Item: BigCommerce
Rating: 10
Author: Jennifer Hadley-White

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

I own a small stationery company and am a one-woman show, so I need ease, trust, and affordability to keep going.
I use BigCommerce as my retail site, and prior to business model changes, I used it as my wholesale site as well. It provides the ability to have two separate pricing and tax structures, show some products to one user and not to another. If I was still wholesaling on my site, BigCommerce would still be my go-to.

Pros and Cons

Pros

Inclusive pricing: basic and advanced apps are part of your plan rather than as add-ons.
Ease of use. I can do technological tasks for the most part, but I don’t have time or energy, so BigCommerce’s user-friendliness is crucial to my business.
Customer service! Customer service! Customer service! I have a few questions every so often (or user error) and I know I can get on chat and quickly have someone on the case. They’re friendly, empathetic, determined, thorough, and have never let me down!
Their pricing is great, and especially since they include so many add-ons in their cost. The base cost is comparable to others, but the others require add-ons for additional costs.
Did I mention customer service?? Yep! And I will do it again. If you asked me which companies give great customer service, I would answer BigCommerce and the big boy, Apple. BigCommerce is that good!

Cons

Integrate with even more platforms. BigCommerce works with tons of companies, but there can always be more.

Return on Investment

I have saved a great deal of time use BigCCommerce, and as a solopreneur, time is as valuable as money.
The cost is the best on the market for the wide range of apps included, and the high quality.

Approximate Annual eCommerce Revenue

Not available

Scalability

I know I can scale my business by adding a large quantity of products, a subscription plan, wholesale, and still be user-friendly for even more customers while keeping the great service.

BigCommerce Customization

I am about to launch a subscription box, and the integration with the app for recurring payments has been easy. There are a variety of payment portals, and the syncing with MailChimp is great.

Alternatives Considered

Shopify Plus, Shopify and WordPress

WordPress is ridiculously hard to learn, manage, and integrate. It’s not designed to be a one-stop-shop like BigCommerce. I like Shopify, but I would have to pay more to get what I get with BigCommerce, and I would have more apps to manage, sync, and update.

Likelihood to Recommend

I switched from retail and wholesale to just retail, and had left something marked wrong that caused me problems in the retail portion. I chatted with customer service and they quickly found the issue, fixed it, and clearly communicated what had happened without making me feel stupid for the user-error.
Running a wholesale and retail combo took a lot of set-up and they tirelessly walked me through each question. They have tutorials but are still happy to help any other way.

BigCommerce Feature Ratings

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BigCommerce is Home to Me

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