Item: BigCommerce
Rating: 10
Author: Melanie E

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

I am a visual designer and have used BigCommerce for my online store (home decor and interior design), and I have recommended and implemented it for clients of mine looking for eCommerce solutions. I've managed a couple of migrations from other platforms to BigCommerce as well.

Pros and Cons

Pros

I love how BigCommerce easily handles large catalogs of products. You can create rules for products with similar variants, which makes editing in bulk faster and easier.
There's a bit of a learning curve initially, but once you get through that, it seems like the possibilities are endless. There are many excellent apps and themes that have worked seamlessly with BC to do all the things I want it to while creating a really positive experience for users.
Customer service has always been excellent in my experience! Fast response times, plenty of information, and reps go above and beyond.

Cons

The latest update with the elimination of option sets is definitely a bit disappointing. The timing was unfortunate because I'm taking on a migration that has become a headache because I'm not familiar with the new admin panel and I've spent too much time trying to figure out where all of the product fields have moved.
Hm, I've been happy with most things. Perhaps suggestions for apps could be used to connect more apps to users. For example, I use a freelancing software called 'Bonsai'. When I use one of their features it prompts a suggestion in their chat window or email for a particular feature or it gives me more information about that feature. In BigCommerce, I often think, 'I wonder if there's an app for that?' and then I'll just search and read reviews until I find something that might work. But if there's some way to suggest an app that could solve a problem I might be having at certain times throughout the setup process and beyond, that would be great. Printful is another example of a company that sends emails with helpful information and suggestions as you start up a business.

Return on Investment

I use a drop shipper and marketing apps that connect to my BigCommerce store, and it's a smooth process. Once I put more money into marketing, I will no doubt make a much bigger ROI. My site receives a lot of compliments and I'm asked a lot about the platform I use.

Approximate Annual eCommerce Revenue

Less than $20,000

Scalability

I don't know what the limit is. It seems to be really scalable, but I've worked with eCommerce specialists who suggest other platforms once you're making 'X' number of dollars in revenue, but I don't know enough about it to be honest.

BigCommerce Customization

I have integrated email marketing, popup plugins, Instagram feeds, and plan to use another plugin for reviews to create a tailored customer experience.

Alternatives Considered

Shopify, Wix and WordPress

BigCommerce is more secure than WordPress, I think capable of more than Shopify, especially with product editing, and able to do much more for eCommerce than Wix.

Likelihood to Recommend

I would recommend it to anyone needing an eCommerce site for more than a handful of products. I think it's more intimidating to setup than Shopify, but once you get through that process and get familiar with it, I prefer it. I think it is capable of doing more in fewer steps than Shopify, in my experience.

BigCommerce Feature Ratings

Comments

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Since using BigCommerce for my own store, I always recommend it to my clients

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