BigCommerce Delivers Big!
January 22, 2020
BigCommerce Delivers Big!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with BigCommerce
We use BigCommerce to maintain our customer database, fulfill orders, as a product catalog, front-end to our back-end payment systems, and for some marketing. BigCommerce meets a majority of our needs with two exceptions: 1) multi-channel inventory control and 2) shipping. We use BigCommerce across the whole organization.
- Customer service is top-notch and availability via chat and phone is exceptional. I also appreciate that I can understand the support personnel. There is nothing more frustrating than trying to explain to someone your issue when you are having a communication problem.
- Integration is key and BigCommerce offers a plethora of different integrations from marketing and sales to accounting and inventory. Tasks that we used to do manually are now performed with different integrations.
- I would like to see greater flexibility with regard to products and bulk updates. For example, if I have ordered product but not yet received it, I would like to be able to set the "Coming Soon" indicator on all those products at once. In reverse, once those products become available, I'd like to move them to inventory that can be purchased in bulk. Unfortunately, both of those operations are manual and extremely time consuming.
- The search functionality is very kludgy and the result sets are not sortable. Sometimes searching by barcode works, and sometimes it doesn't. A simple query tool would be extremely helpful.
- Overall sales have increased by 20+% year over year.
- Overall site visits per month have increased from around 4,500 to 6,000+.
$20,000 to $100,000
We use several different integrations including Smile (customer rewards program), ShipStation (shipping) and JustUno (email marketing) just to name a few. These integrations allow us to offer programs and services that we otherwise wouldn't be able to offer.
We migrated to BigCommerce from Yahoo!. BigCommerce was clearly superior. They offered a more stable platform, a larger user community and more advanced options like stencil themes and responsive web pages.
We evaluated Shopify for a new, smaller division of our business. We decided that a second storefront with BigCommerce would be worth the investment because of the available integrations and ease of use.
We evaluated Shopify for a new, smaller division of our business. We decided that a second storefront with BigCommerce would be worth the investment because of the available integrations and ease of use.