A Bird's Eye View on Birdeye!
March 31, 2023
A Bird's Eye View on Birdeye!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
At RED RHINO, we utilize Birdeye as a review platform, generally speaking. We track customers' text messages, emails, etc., all with the goal of getting a customer's perspective on how we are doing as a company in terms of quality, service, and product. This may or may not include our partners as well.
- It sends email reminders.
- Analytic tools are great!
- Their customer service is great, whenever we run into problems, we can reach out and always receive the help we need.
- Integration
- Improving account management
- Improving Notifications and Admin settings
- Better conversations on how to improve as a company
- Improve communications with customers and partners
- Organized data
Not applicable, we have only used Birdeye, to my knowledge.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Birdeye go as expected?
I wasn't involved with the implementation phase
Would you buy Birdeye again?
Yes