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Ease of use for Fundraisers!
March 24, 2022

Ease of use for Fundraisers!

Madeleine Holdsworth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Raiser's Edge NXT for constituent and fundraising tracking. Our fundraisers find the user-friendly webview a definite advantage.
  • Fundraising dashboards.
  • Action management.
  • Email marketing.
  • need to have same gift batch capability as the database view.
  • better customization of the gift form.
  • more insights to use in report builder.
  • Ease of use.
  • Processing of automated recurring gifts.
  • Blackbaud plug in for Outlook to send emails which create actions.
  • Negative - many tasks still need to be handled through database view
  • Positive - fundraisers able to work more effectively
  • Positive - increased efficiency for receipting and giving statements
We upgraded from non-hosted Raiser's Edge so we did not evaluate other products.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

No

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

No

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

ImportOmatic, Adobe Acrobat Reader DC, DocuSign, Microsoft 365 (formerly Office 365)
Detailed list creation is still better suited in Raiser's Edge database view. The NXT list capability is limited.

Using Blackbaud Raiser's Edge NXT

11 - Fundraising, administrative support, web support, IT, database administration and analysis
3 - 2 IT personnel who handle the cloud and technical issues. 1 database admin who handles supporting the users, managing the system and security, working with user problems and dealing with Blackbaud.
  • gift management
  • moves management
  • financial reporting
We're committed to using the product, and we are also integrated with Financial Edge NXT.

Blackbaud Raiser's Edge NXT Support

Often there is a delay in getting in touch with support. We have had a few issues that they had difficulty resolving. The support we had during our integration and upgrade to NXT was less than sufficient.
ProsCons
Problems get solved
Kept well informed
Poor followup
Escalation required
Need to explain problems multiple times
Slow Initial Response
No. Budgetary reasons. It was a big step for us to upgrade to the product as it was.
Yes - Yes. The annual Giving statement was not computing gifts correctly. The support team was able to correct the problem fairly quickly.

Using Blackbaud Raiser's Edge NXT

There is a lot we still must do in database view. I find the reporting in NXT to be insufficient.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Convenient
Feel confident using
Familiar
Inconsistent
  • gift management
  • updating constituent records
  • creating actions
  • we need to send action reminders to multiple people, which is a huge problem in NXT
  • List creation....very limited
  • insight options in report builder are wonky
Yes, but I don't use it