Item: Blackbaud Raiser's Edge NXT
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use RENXT as our database and for relationship management. We are slowly implementing ways our programs team can use it as well as our marketing team.
Business problems: there are many!

Blackbaud has integrations available for things like Zoom, BBGM, etc. However, they are free and don't work well. They say that they will not create integrations themselves because they don't see the worth in doing so. They also will not provide options to improve the integrations or work with the API creators because they don't see it as their job.
Blackbaud offers several modules that aren't being used by our nonprofit organization. They say it's included for free as part of our package, but they are of no use to us making us feel like we aren't getting full value for the product. There are additional things they could provide that create little to no work on their part instead of the useless modules but they often push back on that and aren't open to negotiating.
Blackbaud has added things like BBGM to RENXT but they aren't fully integrated. Due to this, users end up with data that doesn't match up.
Blackbaud indicates that many add-ons have been recent purchases or additions so they are still going through testing. They were not transparent about this when we purchased the product and made promises that they can't immediately follow through on. We are looking at 5 years of being guinea pigs before we MIGHT reap any full benefits.
Email is very basic and doesn't provide additional functionalities that things like mailchimp do
Social media module only does Facebook & Twitter
Workflows option could be more nuanced

Business problems the product does address:

Organization of constituents is done in an easy and straightforward way
The system is easy to learn and utilize
There are many modules available that help organize data and make it visually appealing when pulling reports
Ability to track relationships as well as grants and donations
Ability to send email communications through an automated system

Pros and Cons

Organization of relationships
Organization of constituents
Many options for lists & reporting

Better API integrations
Better customer service related to product changes & integrations
Better customized packages for nonprofits who don't use certain modules

Most Important Features

User-friendly
List & reporting options
Product improvements

Return on Investment

Time saving of data entry
increase in prospect data
Ability to create portfolio - resulting in more strategic moves management

EmailFinder is incredibly helpful for an additional way to potentially reach a prospect.
DeceasedFinder saves a lot of time and resolves potential awkward moments
Wealth point we haven't used as much as we could

Training Types Used

Online Training
In-Person Training

Online Training

Very thorough, easy to follow, hits key points to know

Key Insights

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Likelihood to Recommend

Raiser's Edge NXT is well-suited for a small to large sized nonprofit. Very small nonprofits should probably opt for a more basic CRM that more cost-effective. RENXT does provide robust trainings & customer service assistance related to how the product works. There are also ways to voice changes that are needed. RENXT is great for managing relationships and prospects, not so great for marketing & communications or grants management.

Blackbaud - it's okay

Modules Used

Overall Satisfaction with Blackbaud Raiser's Edge NXT