Blackbaud Raiser's Edge NXT Review from Backend User
December 14, 2022
Blackbaud Raiser's Edge NXT Review from Backend User
Score 3 out of 10
Vetted Review
Verified User
Modules Used
- Insight Designer
Overall Satisfaction with Blackbaud Raiser's Edge NXT
We implemented Blackbaud Raiser's Edge NXT in 2021, after using Blackbaud Raiser's Edge for many years. We didn't implement it in order to address any business problems-- it is something Blackbaud is pushing all organizations to, and it was inevitable that we had to transition at some point. It did transition us to a cloud-based database, which increases gift officer's ability to access it remotely, but has also led to constant issues when Blackbaud's servers are down for hours/whole days.
- More aesthetically pleasing for some people
- Customizable layout
- NXT Ratings are helpful
- Past due actions are easier to flag/see
- Gift entry is missing key functionality (pledges, tributes)
- Searching for records has limited functionality compared to database view
- In my opinion, lists have limited functionality- 99% of the time I need to log back into database view and make a query
- Report builder/Insights is not intuitive at all
- Most reporting/data processes can't be done effectively in NXT
- You have to deactivate and restart some workflows regularly since you can't put the same workflow on a constituent more than once.
- Creates the ability to access information remotely
- Personally in my expeience, it's had a negative impact because there are frequent outages in service, which cause me to lose work time. It hasn't improved our processes in any way that would result in more raised funds or donors.
It's helpful that donors are automatically screened on a rolling basis. As with any wealth screening, this information needs to be qualified. We hope to use this more with newly hired fundraiser.
- No Training
We used NEON briefly a number of years ago for our Charter School database. We chose to stay with Blackbaud for our main database because (at the time) there wasn't a reason to move- we were happy with the quality of the product and had decent experiences with customer service. In my experience, that has declined over time.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
No
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
No
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
No
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
No
Would you buy Blackbaud Raiser's Edge NXT again?
No