Bloomerang Works for Me!
May 26, 2017
Bloomerang Works for Me!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomerang
It is our donor software for the entire organization. It addresses the capture of donor data and event sponsorship/registration while providing donor communication tools (letters and emails) and reports regarding donor retention, et. al. and dashboards to manage individual fundraising campaigns. We also use the credit card feature (Stripe partnership with Bloomerang) for easy payment processing.
- Very intuitive system to use--functionality is a strength. Customer support through ongoing webinars about different functions of the software have been particularly helpful.
- Like the letter writing template that checks for use of reader-level language that will make our appeals more effective.
- Like the drag and drop donor/event registration email communication templates that are easy to use. We were able to boost attendance and revenue at a recent fundraising event because of a strategy that made use of the email communication feature.
- Still getting the hang of the reporting function, but much easier to use than our former software. Like the link to Donor Search but haven't used it a lot yet.
- May be a missing piece of knowledge on my side, but printing mailing labels has been a challenge to have all the fields where I want them to be. I seem to have to enter all of my basic data into the "individuals" tab instead of "organizations" to make this work (even if I would like the data to be in "organizations").
- Publishing emails/event registration to our website has a bit of a challenge--it's not an intuitive process. But Bloomerang customer support was able to assist our IT technician to help provide a solution.
- It's my first year using the system and I am still learning about many aspects. The custom conversion from our former system had a number of bugs in it that I am still weeding out--that has been time consuming.
We liked Bloomerang's pricing and features compared to other software solutions. We also liked Bloomerang's intuitive nature and their commitment to customer support and continuing learning through the classes and webinars they offer. Some systems are so complex you have to go to a week-long offsite class to understand them...we don't have the time or the extra funds needed for that. We appreciated Bloomerang's "plug and play" functionality.