Brightpearl - Review including Magento Enterprise sync
March 18, 2016

Brightpearl - Review including Magento Enterprise sync

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Response was quick and useful, and customer service followed up to ensure the issue was resolved.
We use BrightPearl for the following: inventory management, sales orders, purchase orders, CRM and ecommerce integration.
  • Inventory management update. This is accurate and reliable.
  • Sync with Mangento Enterprise. This allows our organisation to control our ecommerce platform: downloading orders, keeping inventory up to date and our CRM updated.
  • Reports: it helps us to effectively and accurately keep track of sales, profit and loss, etc. and we can create data maps which are really helpful!
  • Magento sync: when a new customer places an order, the order is downloaded and this new customer has the same company as an existing one SO the invoice address is created using the existing contact from Brightpearl which is the wrong address and we have to update this manually.
  • Magento sync: US taxes from Magento orders are not downloaded correctly and we need to amend this manually.
  • CRM - to allow more flexibility with contacts and companies.
  • Save of manual effort due to the Magento enterprise integration.
  • Order statuses flexibility are great as a trigger/alert and also emails alerts.
The Magento sync is great and the CRM can be improved.