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If you are searching for a comprehensive program to help your business grow...
July 15, 2016

If you are searching for a comprehensive program to help your business grow...

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Now involved in implementing BP.
It's been excellent. customer service has helped me tremendously and went above and beyond to get my problems fixed.
BP is being used across our whole organization (of three people). It addresses our accounting needs, our inventory needs, and shipping needs.
  • Inventory management is the program's forte
  • Invoicing
  • Accounting
  • Project and task management
  • Keeps us organized financially
It is not suited for companies who are looking for a project or task management system. It is extremely well suited for companies who have large amounts of inventory and want to analyze and capture that data to make better business decisions.

Brightpearl Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support cares about my success
Quick Initial Response
Not kept informed
Escalation required
Need to explain problems multiple times
Yes - to get my questions and issues fixed asap
Yes - BP said it could not be resolved
BP logged in as me and logged into other programs to figure out my connection issue. It worked and I am SOOO happy BP took it upon themselves to take ownership of the problem, instead of walking me through steps on how to fix it. I hate it when I am forced to do that.

Using Brightpearl

It is an instinctual program, but to get action done requires some maneuvering. Connecting with other programs is hard sometimes to navigate on how to do so.
ProsCons
Well integrated
Consistent
Convenient
Requires technical support
Slow to learn
  • Accounting
  • Inventory managememt
  • Project function. Needs a better filtering system.