Broadvoice brings it to the table for small biz
January 04, 2024
Broadvoice brings it to the table for small biz
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
Broadvoice gives us the platform to connect with customers from anywhere using various platforms. Voice, text, video ... On mobile, desk phones, computers. Competitive pricing, no nickel and dime up sells and sould as a rock. While the mobile could be improved, they are always making it better ... and we like that they are always active on it. Support is fantastic and rarely do we wait on hold ... with very good first call resolution and some times nice off unique solutions that apply to the business. Texting is a nice no extra charge feature, but texting at at a better price for the main company number is needed.
- Support
- On Boarding
- Texting
- Admin portal
- Auto Attendant
- SMS to main business number pricing
- VM transcriptions should be included in all user pkgs
- Text to speech voice choices
- Our ability to share the answering and making calls from any device has saved us from hiring that extra employee
- Onboarding, compared to previous VoIP providers is a HUGE time saver.
- Flexibility of call flow with unique settings per extension and an ability to manage that from anywhere is key.
By far, the onboarding and support are hands down the difference. Onboarding staff is on top of all details, from setup to training to cutover. You always know where it all stands and that your requests will get answers on the first call. Don't forget those unique solutions to one off extension needs!
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes