Broadview review
January 05, 2024
Broadview review
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
Overall Satisfaction with Broadvoice
Ducy Design is a hospitality and residents interior design firm. Team works remote and from office- this allows us to remain connected. We also travel so people can call into our office line when on the road. Allows us to keep personal info private and use office line from our cell phones. We all use our cell phone exclusively, easy to use for most part.
- Easy to use
- Set up, training and follow-up check-in was straight forward and helpful
- Easy to see what a personal call versus business
- On a cell phone, with a missed calls or VM received. I can not click the phone and call back the person- I have to manually type in the number. Sometimes works and sometimes does not.
- We don't use video conferencing because I can not mark up quickly in the call- Zoom is much easier.
- Professional communication with our clients- not just our personal cell
- easy to use on the go
- Zoom
Zoom is better for a highly interactive conference call. In interior design with team working remotely we need to be able to easily redline drawings/annotate remotely on a call. So if my staff is sharing their screen, I can redline on top of that live. Broadvoice is not easy or user friendly.
We generally do teams in office or zoom for other calls with clients or redline needed.
We generally do teams in office or zoom for other calls with clients or redline needed.
Do you think Broadvoice delivers good value for the price?
Not sure
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes