Item: Broadvoice
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Broadvoice allows our organization to quickly change our business hours. So when we are having an event outside of normal business hours and need to attend to the phone, we can change the business hours in the system allowing the phones to ring and not go to auto-attend. It also allows us to go mobile so we can take calls away from the office. We can even take our desk phone home to use, all we need is a Wi-Fi connection.

Pros and Cons

Excellent customer service
Setting up the new system was quick and painless
Quality onboarding support

Other Software Used

Virtuous CRM, QuickBooks Desktop Premier

Likelihood to Recommend

Broadvoice is well suited for remote work and any instance where one needs to have the flexibility of having easy access to work calls outside of the office. It offers a great way to take calls on your cell without everyone having to have your cell number.

Alternatives Considered

Verizon FIOS

Broadvoice came highly recommended, saves money, and cost to repair or replace equipment is included.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

B-Flexible

Overall Satisfaction with Broadvoice