Great for hybrid work!
March 20, 2024

Great for hybrid work!

Cassie Zolotas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice is our main phone system. We use it in office with our desk phones as well as working remotely with the app on our cell phones. Broadvoice allows us to have employees at home and in the office while still able to answer and make phone calls to clients. We can use the website to easily forward calls to a remote employee who does not have access to the mobile phone app
  • Clear calls
  • Ease of use
  • Hybrid work
  • Customer service
  • Transfer calls using the mobile app
  • Calling from a number people trust and not our personal phone numbers
  • Sound quality during calls
  • Excellent customer service
Net2Phone doesn’t compare to Broadvoice especially with ease of use and customer service. Broadvoice resolves issues within minutes and everyone I have spoken with is very patient and kind

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Broadvoice has made hybrid work almost seamless, other than being able to transfer calls to coworkers

Broadvoice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call park
10
Call screening
10
Online Fax
10
Mobile app for iOS
10
Mobile app for Android
10
Centralized communications management
10