Broadvoice is an INTEGRAL part of our everyday business!
March 26, 2024
Broadvoice is an INTEGRAL part of our everyday business!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Broadvoice
We use Broadvoice as our primary telephone communication system for our business. We utilize both the physical phones and the online system - which is FABULOUS! We are able to route calls, setup auto attendants, setup VIP callers, etc. There is a wide range of capabilities that we customize (as a company AND per USER)!
- Online portal options for entire company AND individual lines
- Customer service - friendly and extremely responsive
- Love that voicemails can be routed to email for review and documentation purposes
- Ease of use - through both portal and voice prompts on telephone
- A more user friendly "Help" section in the Admin portal - easier to search and more information
- Be fun to have different phone color choices - or skins somehow :)
- Admin to be able to play user voicemails from portal
- Broadvoice provides a direct ROI for our business by eliminating the need for a full time receptionist, this has saved us $30k+ a year!
- Broadvoice's platform provides for a user friendly experience for our entire team. We can "self manage" the software due to ease of use, eliminating the need for our IT team to have dedicated personnel for the phones - which saves us $!
- We have been with Broadvoice for over 10 years and it has made a huge impact on our teams productivity!
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes