Item: CaptivateIQ
Rating: 9
Author: Jeremy Aldrich

Use Cases and Deployment Scope

We use CIQ to calculate and process all commission plans within our company. This has allowed us to build confidence in the commission calculating process by having transparency on sales, consistently accurate calculations, and significantly reduced the time it takes to process each month.

Pros and Cons

Flexibility for plan modification throughout the year
Well designed giving the sales reps visibility
Easy to import data into the system

The reporting module could be easier to use
Some changes in the filters on payouts to show approvals easier
Additional guidance in setup best practices

Most Important Features

Ease of import
Trusted output
Transparency of data
Reduction in time processing
Responsiveness of the support
Approval process

Return on Investment

The cost of CIQ was less than its competitors and it offered more flexibility without additional charges
Reduction in the time it took to process commission payouts
Accuracy in commission payouts

Key Insights

Do you think CaptivateIQ delivers good value for the price?

Yes

Are you happy with CaptivateIQ's feature set?

Yes

Did CaptivateIQ live up to sales and marketing promises?

Yes

Did implementation of CaptivateIQ go as expected?

Would you buy CaptivateIQ again?

Yes

Likelihood to Recommend

We use CIQ for calculating all of our commission plans. It is easy to use monthly, easy to change plans when needed, and accurately tracks prior months payouts. The audit process and the approval process has made the process complete for us. We are very pleased with the performance of this software. It has helped us reduce the processing time drastically. From an analyst perspective, I would like to see the reporting improve. I have other software that I use for analyzing the data coming out of CIQ instead of using the reporting module within the system.

CaptivateIQ at a glance

Overall Satisfaction with CaptivateIQ