Chorus Recordings
January 08, 2020
Chorus Recordings
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
Chorus.ai is used with my current and former company in similar ways. Sales use it to record calls, review them, and be able to get feedback from others on external chats. Our client success team uses Chorus.ai to do similar things, especially when it comes to reviewing what a client said or maybe wants if there are insufficient notes on it. It's also really nice because Chorus.ai highlights helpful things such as "follow-up" tasks, when the client is talking and when we are, and tries its best to transcribe the conversation.
- Transcribes the conversation.
- Automatically records (both audio and visual).
- Although Chorus.ai transcribes the conversation for you, it's sometimes very off.
- If the client does not want Chorus.ai on the conversation, I have a hard time figuring out a quick way to remove the AI from the call.
- Reduced ramp time for new reps, definitely! I used Chorus.ai recordings to learn from when I was starting at a new company. It records audio and visual, and is great for demo training.
- ROI wise, I cannot speak to. I was not the decision maker on this investment.
We actually switched off of Chorus.ai to SalesLoft. It's been a relatively new switch, so I cannot speak to how well SalesLoft does with the same tools we used in Chorus.ai. I can imagine this is because we (the sales team) were already using SalesLoft and it did basically the same job. We just cut some of our licenses for Chorus.ai to save money.
Playlists! I wish we dug deeper into the deal notifications, scorecards, and their functionality before we switched off of it, but we didn't. The playlists are great for my boss to give me feedback, comment on what I said, and work towards getting better product knowledge, what the prospective client needs, and being able to answer questions clearly. It was a great tool to use while ramping (and even still for reviewing calls!)