Item: Chorus by ZoomInfo
Rating: 8
Author: Verified User

Overall Satisfaction with Chorus.ai

Use Cases

Call Review
Coaching & Skill Development
Handoffs & Collaboration / Knowledge Sharing
Voice of Customer & Disseminating Success Stories

Pros and Cons

Pros

It does a great job transcribing the conversations and breaking categories down for things like filler words per minute
Ability to cut out snippets of conversations for training purposes

Cons

Further analytics for team reporting purposes

Return on Investment

Increased forecasting confidence
Ability to overcome objections
Reduced ramp time for new reps

Alternatives Considered

I have not used any other competitors of Chorus.ai.

Tech Stack

Chorus.ai is the most superior in the space.

Innovative Uses

We have used it for training purposes with new hires as well as for coaching purposes and handling objections.

Support & Onboarding

I have not had a need to work with the Chorus.ai customer support team.

Chorus.ai is very well suited for a new hire who is interested in listening to client calls with established reps. Especially as we are not in an office it is very helpful to listen and take a proactive approach to learning. Also, it is well suited when you want to go back and listen to a conversation you had and make sure you do all of the follow up for a client if you can't remember what you were supposed to send them.

Comments

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Chorus.ai is a great tool!